William Lazar

Zuberance

Front End Developer

2011-present

• JavaScript and view layer application development for a suite of brand advocate-focused marketing automation applications used by major brand advertisers (http://www.zuberancess.com)
• Key technologies: Backbone.js, jQuery, Grails, Compass/Sass
• 13 engineer team uses JavaScript, Grails, Java, Subversion, Jira, Crucible and IRC to drive weekly trains
• Work with highly-regarded UX consulting firm to enable highly usable, scalable interfaces

Glam Media, Inc.

Software Developer

2010-2011

• Ruby on Rails application development, focused on the GlamAdapt Automate self-service ad purchasing system (http://automate.glamadapt.com), also used by CBS Interactive, TimeDigital and Linden Labs
• Seven engineer virtual team uses Git, GitHub, LightHouse and Skype to drive monthly sprints
• Wrote a custom Rails plugin, heavy on jQuery, to manage parent/child dynamic connected select boxes
• Developed a geotargeting widget, mix of a Rails helper and jQuery, with specific appearance and behavior tailored to approximately 10 different uses in the app
• Drove Rails, gem and plugin update process

Kachingle, Inc.

Web Developer

2009-2010

• Wrote substantially all of the Kachingle Ruby on Rails application for beta launch of the service using Rails with MySQL.
• Developed the Kachingle Medallion WordPress plugin in PHP
• Implemented and prototyped new site features in PHP and JavaScript

Technical Marketing Lead

• Assisted business development
• Wrote and maintained multiple WordPress blogs
• Managed the Kachingle Online Community using AdobeConnect Pro for monthly webinars, MailChimp for newsletters and Google Forums for conversations
• Scripted and produced video and page designs, including a 2010 PayPal X Innovate Challenge Finalist video
• Wrote the Service API PRD
• Supported site owners for setup and installation issues.

BriteSpring Consulting

Principal

2002-2005, 2007-2009

Assignments included:

• Website development using Ruby on Rails, JavaScript, CSS, and Postgres
• Website development using PHP, JavaScript, blogging software, CSS, and MySQL
• Developed a small-site CMS in PHP
• Product management for an IP SAN hardware startup
• Web marketing and community engagement using highly readable documentation and blogs

Aptana

Manager, Customer Success

2008-2009

• Wrote product documentation for Aptana Studio, Studio plugins and Aptana Cloud (using MediaWiki) and Aptana Jaxer
• Developed JavaScript/Jaxer-based custom publishing software for Jaxer and Cloud documentation
• Managed customer support (using Atlassian Jira and the Aptana Forums)
• Redeveloped the Aptana Forums in phpBB3 with authentication integration to the Aptana ID system, including migration from earlier version of phpBB

Marketo

Manager, Community and Content

2007-2008

• Built a complex publishing system to ensure customer adoption and success in PHP, JavaScript, jQuery and CSS based off SMF
• Delivered first line customer care and sign-on training
• Wrote how-to, FAQ and best practice articles

RawSugar

Senior Manager, Customer Experience

2005-2007

RawSugar (Palo Alto; Haifa, Israel) built an innovative tag-based consumer search service.

• Provided technical support and customer training
• Developed RawSugar plugins and tools for WordPress, MovableType and Blogger
• Wrote all website text including company blog, online help and forums
• Maintained online community software (blog and forums)

Sun Microsystems

Product Manager, iPlanet Application Servers

1999-2001

• Managed the definition and delivery of iAS 6.0 and follow-on service packs as well as several customer beta programs, Netscape 4.0 and NetDynamics 5.0.2 and follow-on service packs plus the iAS Migration Toolbox
• Worked with product marketing to prepare whitepapers, data sheets and other collateral
• Engaged the customer team through sales kickoffs, email newsletters and technical FAQs
• Collaborated with professional services, support, and education groups to create complete customer solutions
• Presented frequently to customers, sales team and executive management

Sun Microsystems

Technical Support Manager, NetDynamics Application Server

1998-1999

• Managed the NetDynamics support delivery team--up to 11 support engineers, three escalation engineers, and a premier accounts manager
• Handled average monthly team caseload of 550 calls and 25 escalations
• Reduced average time to close by 33%, from 5.25 days to 3.5 days
• Recruited and trained six support engineers and one escalation manager, promoted four interns to staff

NetDynamics (acquired by Sun Microsystems)

Technical Writer/Escalation Manager, NetDynamics Application Server

1997-1998

• Redeveloped the NetDynamics support website with significant additional material including a monthly newsletter and technical articles
• Authored two volumes of the NetDynamics 4.0 product documentation while on loan to the Engineering staff
• Developed the Technotes, a set of over 200 online technical articles and code samples, one of the first web-based, dynamic technical FAQs

Rails for Charity

Web Developer, 2012-present

Jewish High Tech Community

Web Developer, 2006-present

President, 2006-2010