William Lazar

Act-On Software

Staff Software Engineer

Portland, OR, 2020-present

• Led UI development of a web-scale marketing automation solution
• Key technologies: React, Typescript, PostCSS, React Testing Library, Cypress
• Mentored junior developers
• Work with Product Management and Design teams to create effective, efficient user interfaces

Sumo Logic

Sr. Software Engineer

Redwood City, CA, 2013-2020

• JavaScript and view layer application development of an enterprise, web-scale cloud log management solution
• Acted as team or UI lead for multiple projects
• Key technologies: React, Redux, Typescript, AngularJS, Sass, Jest
• Wrote the open source Sumo Logic JavaScript Logging SDK
• Mentored junior developers and actively interviewed hiring candidates
• Work cross-functionally with Product Management and User Experience teams to create effective, efficient user interfaces

Zuberance

Front End Developer

San Carlos, CA, 2011-2013

• JavaScript and view layer application development for brand advocate-focused marketing automation applications used by major brand advertisers
• Frontend technologies: Backbone.js, jQuery, Grails, Compass/Sass
• Worked with highly-regarded UX consulting firm to enable highly usable, scalable interfaces

Glam Media, Inc.

Software Developer

Brisbane, CA, 2010-2011

• Ruby on Rails application development, focused on the GlamAdapt Automate self-service ad purchasing system, also used by CBS Interactive, TimeDigital and Linden Labs
• Used Git, GitHub, LightHouse and Skype to drive monthly sprints
• Wrote a custom Rails plugin, heavy on jQuery, to manage parent/child dynamic connected select boxes
• Developed a geotargeting widget, mix of a Rails helper and jQuery, with specific appearance and behavior tailored to approximately 10 different uses in the app
• Drove Rails, gem and plugin update process

Kachingle, Inc.

2009-2010, Palo Alto, CA

Web Developer

• Wrote substantially all of the Kachingle Ruby on Rails application for beta launch of the service using Rails with MySQL
• Developed the Kachingle Medallion WordPress plugin
• Implemented and prototyped new site features in PHP and JavaScript

Technical Marketing Lead

• Wrote posts and maintained multiple company WordPress blogs
• Managed the Kachingle Online Community using AdobeConnect Pro for monthly webinars, MailChimp for newsletters and Google Forums for conversations
• Scripted and produced video and page designs, including a 2010 PayPal X Innovate Challenge Finalist video
• Wrote the Service API product requirements document

Aptana

Manager, Customer Success

San Mateo, CA, 2008-2009

• Wrote product documentation for Aptana Studio, Studio plugins and Aptana Cloud (using MediaWiki) and Aptana Jaxer
• Developed JavaScript/Jaxer-based custom publishing software for Jaxer and Cloud documentation
• Managed customer support (using Atlassian Jira and the Aptana Forums)
• Redeveloped the Aptana Forums in phpBB3 integrating the Aptana ID system for authentication

Marketo

Manager, Community and Content

San Mateo, CA, 2007-2008

• Built a complex publishing system to ensure customer adoption and success in PHP, JavaScript, jQuery and CSS based off SMF
• Delivered first line customer care and sign-on training
• Wrote how-to, FAQ and best practice articles

RawSugar

Senior Manager, Customer Experience

Palo Alto, CA, 2005-2007

• Provided technical support and customer training as the only customer-facing staffer
• Developed RawSugar plugins and tools for WordPress, MovableType and Blogger
• Wrote all website text including company blog, online help and forums
• Maintained online community software (blog and forums)

Sun Microsystems

Product Manager, iPlanet Application Servers

San Jose, CA, 1999-2001

• Managed the definition and delivery of iAS 6.0 and follow-on service packs as well as several customer beta programs, Netscape 4.0 and NetDynamics 5.0.2 and follow-on service packs plus the iAS Migration Toolbox
• Collaborated with Product Marketing on whitepapers, data sheets and other collateral
• Engaged the customer team through sales kickoffs, email newsletters and technical FAQs
• Collaborated with professional services, support, and education groups to create complete customer solutions
• Presented frequently to customers, sales team and executive management

Technical Support Manager, NetDynamics Application Server

• Managed the NetDynamics support delivery team--up to 11 support engineers, three escalation engineers, and a premier accounts manager--which handled an average monthly caseload of 550 calls and 25 escalations
• Reduced average time to close by 33%, from 5.25 days to 3.5 days
• Recruited and trained six support engineers and one escalation manager, promoted four interns to staff

NetDynamics (acquired by Sun Microsystems)

Technical Writer/Escalation Manager, NetDynamics Application Server

Menlo Park, CA, 1997-1998

• Redeveloped the NetDynamics support website with significant additional material including a monthly newsletter and technical articles
• Authored two volumes of the NetDynamics 4.0 product documentation while on loan to the Engineering staff
• Developed the Technotes, a set of over 200 online technical articles and code samples, one of the first web-based, dynamic technical FAQs